Terms of service

Part one — this website

What's here

This site describes a service. It isn't an offer capable of acceptance, and nothing on it forms a contract. Prices, timelines and volumes are indicative until they appear in a signed proposal.

Accuracy

We keep the site current and correct. We don't warrant that it's error-free or continuously available, and we may change it without notice.

Ownership

The content, design and code of this site belong to NexarBPM. You're welcome to read, quote and link to it. Copying it wholesale to sell a competing service is not on.

Links out

We're not responsible for the content of sites we link to.

Part two — engagement framework

These are the terms we contract on. A signed agreement will restate them with your specific volumes, price and dates, and where the two differ the signed agreement wins.

What we deliver

Outbound appointment setting: research and targeting, sending infrastructure, per-segment message copy, sending, human reply handling, qualification against a written standard, and meeting hand-off with a brief. We do not close deals, run inbound or paid channels, sell data as a standalone product, or run B2C campaigns.

The qualification standard

Before launch we agree a written standard in five parts — seniority, company fit, stated intent, attendance, and a dispute window. Every meeting we invoice must meet it.

You have five business days from a meeting to dispute it. We review the thread together. If the meeting failed any test, it's replaced at no cost. There is no partial credit and no argument — either it met the standard or it didn't.

What we guarantee

• The account volume, touch cadence and channels named in your agreement
• Every reply handled by a person within one working day, 09:00–02:00 IST, Mon–Fri
• Every invoiced meeting meets the written qualification standard, or is replaced free
• Weekly reporting and a fortnightly call, without you chasing for them
• A live campaign within 10 business days of kickoff, provided approvals aren't outstanding on your side

What we don't guarantee

A number of meetings. Meeting volume depends on your market size, your offer, your price point and your brand recognition — none of which we control. We will give you a range on the call and in the proposal; it is an estimate made in good faith, not a commitment, and we will not be held to it as one.

We also don't guarantee revenue, pipeline value or conversion from the meetings we book. What happens after the prospect joins the call is your team's work.

What we need from you

• Approval at each gate — ICP, target list, message copy — within a reasonable time. The 10-day launch assumes this.
• An accurate exclusion list: customers, live opportunities, partners, competitors
• Someone able to take a booked discovery call within a week of it being booked
• Accurate information about your product and pricing, since we will be stating it to your market in your name

Delays on your side move the timeline, not the fee.

Approvals and responsibility for content

We write the copy; you approve it before it sends. Once approved, it goes out in your name and you're responsible for the claims it makes about your product. We're responsible for how it's sent — targeting, cadence, deliverability, opt-out handling and compliance with the sending rules of the markets we operate in.

Compliance

We operate to the applicable rules in each target market — UK and EU GDPR, CAN-SPAM, CASL — and to the stricter standard where they conflict. Opt-outs are honoured the same working day and permanently, across all campaigns. We will decline a target market or a targeting approach we believe is non-compliant, even if you ask for it.

Term, notice and fees

Pilots run for a fixed six weeks. Domain warm-up alone takes the first three, so a shorter pilot can't produce a fair answer, and pilots aren't cancellable partway for that reason. After the pilot, engagements are rolling with 30 days' written notice from either side. Fees are invoiced as set out in your agreement, and third-party pass-through costs — domains, mailboxes, campaign-specific data or tooling licences — are billed at cost with invoices attached and no mark-up.

What's yours on exit

Sending domains, mailboxes, the verified target list, the suppression list, the message copy written for you and your full reporting history all transfer to you when an engagement ends, whatever the reason it ended. We don't withhold data as a retention tactic.

Confidentiality

Your ICP, your pricing, your campaign performance and your commercial plans are confidential. We don't publish client names, logos or metrics without written permission — that applies to you, and it's why the rest of this site has no logo wall.

Liability

Our total liability under an engagement is limited to the fees you paid us in the three months before the claim. Neither side is liable for indirect or consequential loss, including lost profit or lost pipeline. Nothing here limits liability for fraud, death or personal injury, or anything else that can't lawfully be limited.

Governing law

Engagements are governed by the law and courts named in your signed agreement.